Technical Support

Showcasing the Benefits of Technical and Customer Support

We’re committed to providing our customers with exceptional technical and customer support. Our SaaS platform is designed to deliver unparalleled benefits, including:

The Power of On-Site Development Team

Our development team is located on-site, allowing for seamless collaboration with the support team. This approach enables:

  1. Rapid Issue Resolution: With our team working closely together, we can address technical issues promptly and efficiently.
  2. Improved Communication: The proximity of the teams fosters open communication, ensuring that all stakeholders are aligned and informed throughout the issue resolution process.
  3. Enhanced Problem-Solving: By combining the expertise of both teams, we can develop more effective solutions to complex problems.

Benefits of No Offshoring

By not offshoring our support team, we’re able to:

  1. Ensure Cultural Alignment: Our team is fully immersed in your business culture, allowing us to provide support that’s tailored to your specific needs and preferences.
  2. Foster Stronger Relationships: The close proximity of the teams enables stronger relationships between customers, support specialists, and development experts, leading to improved communication and collaboration.
  3. Reduce Response Times: With our team located on-site, we can respond quickly to issues and concerns, reducing downtime and increasing overall productivity.

Unlocking the Full Potential of Our SaaS Platform

We’re committed to helping you succeed with our SaaS platform. By providing exceptional technical and customer support, along with a development team that’s always available, we’re confident that you’ll unlock the full potential of our solution and achieve your business goals.

Get in Touch

If you’re interested in learning more about how our SaaS platform can help you succeed, please don’t hesitate to get in touch. Our dedicated support team is here to answer any questions you may have, and we look forward to working with you.

Meet our Platform

Seamlessly integrated, it allows all users to effortlessly navigate their financial services through the mobile app and front-end web portal, leveraging real-time data from case management and back-end interconnections with third-party systems, resulting in a streamlined, secure, and efficient experience that drives exceptional satisfaction and loyalty.

FAQ

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What types of financial institutions do you work with?

We partner with CDFI's, credit unions, fintech companies, and other financial institutions to provide cutting-edge software solutions. Our expertise spans various industries, including banking, payments, lending, and case-management.

How secure is your data storage and protection process?

We take data security very seriously. We utilise industry-standard encryption both at rest and in-transit to protect our clients' sensitive information. Our platform has GDPR dedicated features and our software operates in datacenters regularly audited and compliant with relevant regulations, including PCI-DSS, and SOC 2.

Can you help us integrate your software with existing systems?

Yes, we offer integration services for various fintech platforms, on-premises services, payment gateways, account aggregation services, and other third-party applications. Our team can assess your current infrastructure and develop customised integrations to ensure seamless data exchange.

How long does the development process typically take, and what are the milestones?

The time required for software development varies depending on the scope of the project, complexity of requirements, and your specific needs. We follow an Agile methodology with regular check-ins to ensure transparency and alignment, this combined shortens the lead-times on delivery of your projects.

Do you offer ongoing support and maintenance for your software solutions?

Absolutely, we provide comprehensive support services, including: Technical assistance via our ticketing system, regular software updates and patches to ensure security and feature enhancements, on-going performance monitoring and optimization to ensure peak efficiency, training and documentation to help clients get the most out of our solutions.

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